---
title: Common Error Messages Across All Portals
description: Common Error Messages Across All Portals
---

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# Common Error Messages Across All Portals

## Below is an overview of the most common error messages you may encounter while using the portals. Each error includes a brief explanation of what it means and the recommended action to resolve it.

| Portal(s) | Error message | Meaning | What you should do |
| --- | --- | --- | --- |
| All | Email is required / Enter a valid email / Invalid email | Missing or invalid email. | Enter a correct email. |
| All | First name / Last name / Full name is required | Name fields are missing. | Provide the missing name. |
| All | Address is required / invalid / exceeds character limit | The address is incomplete or too long. | Correct the address and make sure it is short enough. |
| All | City is required/enter a valid city | Missing or invalid city. | Provide a valid city. |
| All | Postal code is required / invalid | Postal code missing or wrong format. | Enter a valid postal code. |
| All | The country is required | No country selected. | Select a country. |
| All | You did not fill in all the required fields | Required data is missing. | Complete all mandatory fields. |
| All | Something went wrong | Unknown error. | Refresh and retry. |
| Customer Service & Consumer | Items already returned | Duplicate return attempt. | Verify items and remove duplicates. |
| Customer Service, Consumer, Retail | Order not found / no order matches your search | Incorrect or unknown order reference. | Double‑check your details. |
| Consumer & Retail | Pickup date is invalid | Invalid pickup date. | Choose a valid date. |

 

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