Common Error Messages Across All Portals

Portal(s)	Error message	Meaning	What you should do
All	Email is required / Enter a valid email / Invalid email	Missing or invalid email.	Enter a correct email.
All	First name / Last name / Full name is required	Name fields are missing.	Provide the missing name.
All	Address is required / invalid / exceeds character limit	The address is incomplete or too long.	Correct the address and make sure it is short enough.
All	City is required/enter a valid city	Missing or invalid city.	Provide a valid city.
All	Postal code is required / invalid	Postal code missing or wrong format.	Enter a valid postal code.
All	The country is required	No country selected.	Select a country.
All	You did not fill in all the required fields	Required data is missing.	Complete all mandatory fields.
All	Something went wrong	Unknown error.	Refresh and retry.
Customer Service & Consumer	Items already returned	Duplicate return attempt.	Verify items and remove duplicates.
Customer Service, Consumer, Retail	Order not found / no order matches your search	Incorrect or unknown order reference.	Double‑check your details.
Consumer & Retail	Pickup date is invalid	Invalid pickup date.	Choose a valid date.

Below is an overview of the most common error messages you may encounter while using the portals. Each error includes a brief explanation of what it means and the recommended action to resolve it.