Common Error Messages on the Retail Portal

Error message	Meaning	What you should do
Self‑registration not enabled	Portal does not allow account creation.	Contact admin.
Portal for subdomain does not exist	Incorrect domain.	Verify URL.
Configuration error / Incomplete configuration	Portal not configured correctly.	Contact admin.
Visibility period size is too big	Visibility range invalid.	Reduce range.
Error creating your return	Return creation failed.	Retry later.
Pattern or example invalid / Invalid pattern syntax	Invalid regex or pattern format.	Correct pattern.
Accept terms & conditions/privacy policy	Required policies not accepted.	Accept policies.
Invalid email address	Email format incorrect.	Enter your correct email.
Login failed / Incorrect email or password	Invalid login.	Try again or reset your password.
Password required / too short/mismatched	Invalid password or mismatch.	Fix password fields.
Company name is required	Missing company name.	Provide the company name.
Please fill a different company name	Company name already used.	Enter another name.
Street address is required	Missing street.	Enter street.
City is required	Missing city.	Enter city.
Postal code is required	Missing postal code.	Enter postal code.
Country is required	Country missing.	Select a country.
Phone number is required	Phone missing.	Provide phone number.
Email already exists	Duplicate account.	Use another email.
Error creating your order	Order creation failed.	Retry.
Label could not be loaded	Carrier label issue.	Refresh.
BOL could not be loaded	Carrier documentation error.	Retry.
Address incomplete	Missing required parts.	Correct address.
retailerReference unknown	Retailer configuration missing.	Contact admin.
Error saving address	The address fields are incorrect.	Fix and retry.
Pickup date not valid	Wrong pickup date.	Select a valid date.
No tracking available	Tracking not ready/available.	Try later.
No ID to track was sent	Missing tracking ID.	Enter the tracking ID.
A company already exists with these details	Duplicate company.	Use different values.
Orders not found for the current retailer	No orders exist.	Create an order first.
Portal not configured for your location	Country not supported.	Contact admin.
Uploaded file empty or has the wrong format	The file is invalid.	Upload the correct template.
Client reference number required / invalid / failed validation	Invalid or missing reference.	Correct and retry.
Number of items cannot exceed 100,000	Too many items in file.	Reduce quantity.
Please add a custom field / Custom field must not be empty	Missing custom field.	Add the required field.
Complete Marketing Consent / Privacy URL / Terms URL	Required configuration missing.	Admin must complete setup.

Common Error Messages on the Retail Portal

Below is a list of common error messages that may appear across the Retail Portal. Each entry includes a short explanation of what the message means and the action required to resolve it.