Common Error Messages on the Consumer Portal

Enter valid phone or email

Wrong format.

Correct it.

Phone or email is required

Missing contact detail.

Enter phone or email.

Code should not be empty

Verification code missing.

Enter code.

Order reference is required

Missing order reference.

Enter the reference.

Email, phone or postal/zip code is required

At least one identifier is required.

Enter one of them.

Tracking or order reference is required

Missing tracking data.

Enter required value.

Full name is required

Missing full name.

Enter full name.

Phone number is required

Missing phone.

Enter phone number.

State / County / City / Address required

Mandatory address part missing.

Fill the missing field.

Address exceeds character limit

Address too long.

Shorten it.

Company name is required

Company name missing.

Fill it in.

RMA number is required

RMA missing.

Add RMA.

Please acknowledge the message above

Mandatory checkbox not checked.

Confirm and continue.

Feedback is required / Comment is required

The comment field is empty.

Enter your comment.

Return reason is required

No return reason selected.

Select a reason.

Paypal error

PayPal failed.

Retry or choose another payment method.

Failure to complete PayPal / Adyen payment

Payment processing failed.

Retry or switch method.

Failed to load Adyen

The payment widget did not load.

Refresh the page.

Invalid voucher code/voucher already used / not eligible

Voucher problem.

Enter a different voucher.

User with provided credentials was not found

No matching user.

Double‑check login.

Order is missing an email address

Missing customer email in order.

Contact the retailer.

Return period expired

Too late to return.

No action possible.

Items not part of the order

Wrong items selected.

Select valid items.

Postal product not found

Carrier option unavailable.

Select another option.

Please provide an address to search for drop-off points

Missing address.

Enter address.