---
title: Common Error Messages on the Consumer Portal
description: Consumer Portal Error & Warning Messages
---

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# Common Error Messages on the Consumer Portal

## Below is a list of common error messages that may appear across the consumer portal. Each entry includes a short explanation of what the message means and the action required to resolve it.

| Error message | Meaning | What you should do |
| --- | --- | --- |
| Enter valid phone or email | Wrong format. | Correct it. |
| Phone or email is required | Missing contact detail. | Enter phone or email. |
| Code should not be empty | Verification code missing. | Enter code. |
| Order reference is required | Missing order reference. | Enter the reference. |
| Email, phone or postal/zip code is required | At least one identifier is required. | Enter one of them. |
| Tracking or order reference is required | Missing tracking data. | Enter required value. |
| Full name is required | Missing full name. | Enter full name. |
| Phone number is required | Missing phone. | Enter phone number. |
| State / County / City / Address required | Mandatory address part missing. | Fill the missing field. |
| Address exceeds character limit | Address too long. | Shorten it. |
| Company name is required | Company name missing. | Fill it in. |
| RMA number is required | RMA missing. | Add RMA. |
| Please acknowledge the message above | Mandatory checkbox not checked. | Confirm and continue. |
| Feedback is required / Comment is required | The comment field is empty. | Enter your comment. |
| Return reason is required | No return reason selected. | Select a reason. |
| Paypal error | PayPal failed. | Retry or choose another payment method. |
| Failure to complete PayPal / Adyen payment | Payment processing failed. | Retry or switch method. |
| Failed to load Adyen | The payment widget did not load. | Refresh the page. |
| Invalid voucher code/voucher already used / not eligible | Voucher problem. | Enter a different voucher. |
| User with provided credentials was not found | No matching user. | Double‑check login. |
| Order is missing an email address | Missing customer email in order. | Contact the retailer. |
| Return period expired | Too late to return. | No action possible. |
| Items not part of the order | Wrong items selected. | Select valid items. |
| Postal product not found | Carrier option unavailable. | Select another option. |
| Please provide an address to search for drop-off points | Missing address. | Enter address. |

 

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