ReBound communication matrix

Customer Success team

The CS team are your go-to first line of support queries or issues that you may have around Rebound's operations or products.

Your CS team can help you with the following:

• Technical support

• Provide regular reporting on status of parcels

• General network questions (e.g. delays)

• Reporting queries

• Customs

You get in touch with the customer support (CS) team by submitting a ticket here https://help.reboundreturns.com/forms/