What to Do When Customers Are Not Receiving Emails — Resulting in Return Labels Not Being Delivered”

If customers are not receiving return confirmation emails or labels, here’s what you should do:

1. Check the Email Address

Ensure the customer’s email address was entered correctly during the return process. Typos or invalid emails are a common cause.

2. Ask the Customer to Check Spam/Junk Folders

Sometimes, emails with labels or QR codes may end up in the spam or junk folder. Ask the customer to search for emails from the sender (often “no-reply@” or similar).

3. Confirm the Return Was Successfully Created

In the CS Portal, verify that the return order was created and is in the correct status (e.g., “DONE” or “CONFIRMED”).

4. Manual Resend

In some portals, CS agents can manually resend the label to the customer.

What to Do When Customers Are Not Receiving Emails — Resulting in Return Labels Not Being Delivered”

Actions to Take When Customers Do Not Receive Return Label Communications.