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      What data is required in my Shopify store?

      Learn what data from your Shopify store we require, so that you can ensure your returns are handled smoothly.

      Our Shopify integration can only sync data that is available in your Shopify store. Depending on your ReBound product setup, more or less data will be required.

      For example:

      • Product (item) information is needed to display it to your consumers or CS agents in our portals.
      • Product (item) information is required for generating customs documentation when cross-border shipments are needed for your returns. Common examples include shipments between the US and the UK or EU countries and their non-EU neighbors (such as the UK, Switzerland or Norway). 
      • The consumer’s data (e.g., address, contact info) is used to pre-fill their details in our portal and determine the available carrier options for their return. This data must be collected when the consumer is placing the order.

      To avoid manual work, exceptions, delays or additional costs, please ensure this data is complete and accurate. This allows us to execute our processes smoothly and quickly. 

      Reading this article

      Below you will find tables with the product and consumer data that is required. Each table has a few columns:

      1. No. This column assigns a number to each field. The screenshots below show where each field can be edited, identifying fields using this number.
      2. Shopify field. Which field in Shopify this data is retrieved from.
      3. Relevance for ReBound. How we use this data.
      4. Required? This column explains whether a field is mandatory or optional. Some fields are always mandatory, while others are only required if certain ReBound products are enabled.

      Each table is accompanied by screenshots showing you where the data is stored in Shopify, so you can find it or update it easily.

      Product data

      Data about the items (products) in an order is required for many of our solutions, including returns initiation (registering a return, generating a return label), hub processing and cross-border shipments.

      Products without variants

      This applies to products without variants (i.e., no different sizes or colors).

      No Shopify field Relevance for ReBound Required?
      1 Product name Product name, needed to display in consumer portal and hub software. Mandatory - Always required.
      2 Product SKU Unique item identifier, needed for many internal processes. Mandatory - Always required.
      3 Product EAN Product barcode, needed to scan product in hub. Mandatory - Always required.
      4

      Product size

      Empty if no product variants

      		 Displayed in consumer portal to help consumers identify their product during return registration. Mandatory if consumer portal enabled.
      5

      Product color

      Empty if no product variants

      		 Displayed in consumer portal to help consumers identify their product during return registration. Mandatory if consumer portal enabled.
      6 Product price and currency (presentment money) Price of the item (what the consumer paid). Displayed in the consumer portal. Mandatory if consumer portal enabled.
      7 Currency for the cost above. Mandatory if consumer portal enabled.
      8 First picture for the product Product picture. Shown to consumer in the consumer portal and to hub operator in

      Mandatory if consumer portal enabled.

      Mandatory for processing level 2+ (item-level processing)
      9 Product cost and currency (different from price) Cost of the item. This is the value declared to the authorities for customs clearance. Mandatory for cross-border lanes.
      10 Currency for the cost above. Mandatory for cross-border lanes.
      11 Harmonized system (HS) code HS code. Required for customs documentation. Mandatory for cross-border lanes.
      12 Region / country of origin from product / product variant. Product country of origin (where it was produced). Required for customs documentation. Mandatory for cross-border lanes.
      13 Product weight Product weight. Required for customs documentation. Mandatory for cross-border lanes.
      14 Product category Used for Item Sorting decisions Optional, depends on client’s level of processing and processing decisions
      15 Product vendor Used for Item Sorting decisions Optional, depends on client’s level of processing and processing decisions

      Where to find or update this data in your Shopify admin:

      Product 1 variant requirements 1

      Product 1 variant requirements 2

      Product 1 variant requirements 3

      Products with variants

      This applies to products without variants (i.e., no different sizes or colors).

      No Shopify field Relevance for ReBound Required?
      1 Product variant name Product name, needed to display in consumer portal and hub software. Mandatory - Always required.
      2 Product variant sku Unique item identifier, needed for many internal processes. Mandatory - Always required.
      3 Product variant EAN Product barcode, needed to scan product in hub. Mandatory - Always required.
      4

      Product variant size

      Empty if no product variants

      		 Displayed in consumer portal to help consumers identify their product during return registration. Mandatory if consumer portal enabled.
      5

      Product variant color

      Empty if no product variants

      		 Displayed in consumer portal to help consumers identify their product during return registration. Mandatory if consumer portal enabled.
      6 Product / Product variant price and currency (presentment money) Price of the item (what the consumer paid). Displayed in the consumer portal. Mandatory if consumer portal enabled.
      7 Currency for the cost above. Mandatory if consumer portal enabled.
      8 First picture of the product / product variant.  Product picture. Shown to consumer in the consumer portal and to hub operator in

      Mandatory if consumer portal enabled.

      Mandatory for processing level 2+ (item-level processing)
      9 Product / Product variant cost and currency (different from price) Cost of the item. This is the value declared to the authorities for customs clearance. Mandatory for cross-border lanes.
      10 Currency for the cost above. Mandatory for cross-border lanes.
      11 Harmonized system code from product / product variant. HS code. Required for customs documentation. Mandatory for cross-border lanes.
      12 Region / country of origin from product / product variant. Product country of origin (where it was produced). Required for customs documentation. Mandatory for cross-border lanes.
      13 Weight from product / product variant. Product weight (in grams; if required, will be converted by the Shopify integration). Required for customs documentation. Mandatory for cross-border lanes.
      14 Product category Used for Item Sorting decisions Optional, depends on client’s level of processing and processing decisions
      15 Product vendor Used for Item Sorting decisions Optional, depends on client’s level of processing and processing decisions

      Where to find or update this data in your Shopify admin:

      Product more variants requirements 1

      Product more variants requirements 2

      Product more variants requirements 3

      Adding customs information

      Customs data is disabled by default in Shopify. You can enable it by clicking on "Add customs information" (in the product or product variant screen).

      Add customs data - no variants

      Updating products in batch

      If you have many products, it may become time consuming to update item data individually.

      A more scalable option would be to export your products, edit the resulting CSV file (e.g., filling in all missing data) and re-uploading the data to your Shopify store.

      This section if the article is still in progress, it will be updated soon.

      Customer data

      A second set of data that is required is the consumer's (i.e., the end customer who purchased the products from your store). 

      Field Relevance for ReBound Required?
      Email address Required for ReBound API. Used to identify orders for a consumer in our portals. Mandatory - Always required for ReBound API.
      Country Required for ReBound API. Used to determine carrier services for a return. Mandatory - Always required for ReBound API.
      Name (first + last) Used to pre-fill consumer data for a return or use it in case of incomplete data during return registration. This data missing will increase friction in the consumer experience. Mandatory if consumer portal is enabled.
      Phone number Used to pre-fill consumer data for a return or use it in case of incomplete data during return registration. This data missing will increase friction in the consumer experience. Mandatory if consumer portal is enabled.
      Street & house number Used to pre-fill consumer data for a return or use it in case of incomplete data during return registration. This data missing will increase friction in the consumer experience. Mandatory if consumer portal is enabled.
      Postcode Used to pre-fill consumer data for a return or use it in case of incomplete data during return registration. This data missing will increase friction in the consumer experience. Mandatory if consumer portal is enabled.
      City Used to pre-fill consumer data for a return or use it in case of incomplete data during return registration. This data missing will increase friction in the consumer experience. Mandatory if consumer portal is enabled.
      Province Used to pre-fill consumer data for a return or use it in case of incomplete data during return registration. This data missing will increase friction in the consumer experience. Mandatory for some countries (e.g., US, CA, AU)
      Company Used to pre-fill consumer data for a return or use it in case of incomplete data during return registration. This data missing will increase friction in the consumer experience. Optional.